Universal Business Solutions (UBSNA) Joins PACE Charity in Commemorating the One Year Anniversary of the Group’s Trip to Provide Aid to Syrian Refugees.

“Never does a man stand so tall, as when he stoops to help a child.” This age-old adage is one which UBSNA CEO, Abe Thomas takes seriously. Last year, Abe Thomas and UBSNA pledged $5,000 in matching funds to PACE Charity, a non-profit organization that was planning a trip to provide aid and humanitarian relief to Syrian refugees taking shelter at the Al-Azraq Village in Jordan. Today marks the 1 year anniversary of that trip.

Through the tireless efforts of the wonderful people at PACE Charity, and the seed donation provided by Abe Thomas and UBSNA, the trip was a fantastic success. PACE was able to provide 200 food parcels, 25 water tanks, a make-shift school tent for 50 students, and dozens of volunteer hours to Syrian refugees in Jordan. The staff at UBSNA also donated all of the supplies and items for goody bags that were distributed to the children at the school’s grand opening.

Check out PACE’s video of the make-shift school tent they constructed below:

The team at PACE Charity continues to work to distribute aid, water, and medical supplies to the Syrian refugees taking shelter in Jordan. For more information, or to get involved, please visit www.PACECharity.org.

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3 Considerations When Selecting a Video Conferencing System


Video conferencing has become essential to the daily operations of many business offices across the globe. As companies continue to grow and conduct business on a global scale, having the ability to connect teams, clients, and business partners from all over the world is no longer a “nice to have”, but an absolute necessity.

There was a time when adding video conferencing capabilities to your office required a major IT expenditure. Luckily, solutions like UBSNA’s newly launched video conferencing platform allow businesses to quickly set up and integrate video conferencing into their organizations.

There are still a few questions you should ask when evaluating which video conferencing solution is right for your business.

How will people be viewing your conferences?

Determining how your participants will be engaging with your video conferences is an important consideration. If you’ll be broadcasting to busy clients or a remote workforce, you’ll want to choose a video conferencing solution that is compatible with mobile devices like smartphones and tablets.

How many attendees will be participating in your conferences?

Will your video conferences be one-on-one or will you be conferencing between large groups of participants? Video conferencing for larger groups will require special devices and equipment in order to support large-scale conferences. You’ll want to be sure that your video conferencing solution will be compatible with the devices and equipment that you plan to use.

Will your video conferences be for internal use only, or client facing?

Different audiences will expect different things from a video conferencing solution. If your video conferencing solution is going to be used to engage with current and prospective clients, you’ll want to ensure that you’re using a high quality solution. Using a video conferencing solution with Ultra-HD video and superb audio quality will ensure that your clients have the best experience.

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Universal Business Solutions, N.A. (UBSNA) Announces New Line of Mobile Dialers and Video Conferencing Solutions.

New York, NY – February 21, 2017 – Universal Business Solutions, N.A. (UBSNA), a leading supplier of copiers and office automation services, today announced the introduction of a new line of PBX mobile dialers and video conferencing to the company’s existing BPSNA line of business phone solutions. These two new offerings serve to strengthen UBSNA’s current line of business phone solutions by allowing business users to make mobile calls, both domestically and internationally, using their current BPSNA service. The announcement also includes a new video conferencing solution, which seamlessly integrates with business users’ existing applications and business tools.

The new BPSNA Dialer allows business users to make domestic and international calls using their cellphones through the BPSNA service. The dialer application operates over cellular network and does not require any data connection, which improves call quality and improved reliability, and is available on both Android and Apple devices.

The new BPSNA video conferencing solution offers Ultra HD video conferencing with superb audio and video quality, all powered by the BPSNA PBX network. The video conferencing solution works seamlessly across virtually any device or business tool. This allows end users to access video conferencing from a smartphone, computer, or video conferencing endpoint.

“We spend every day seeking to improve office automation. If we don’t, it’s a wasted day. We set high expectations for us in our pursuit to provide a better product line and service”, said Abe Thomas, CEO of UBSNA. “We constantly seek to find ways to compliment, rather than complicate the business processes of our own clientele.”

About Universal Business Solutions, N.A. (UBSNA):

Universal Business Solutions, N.A. (UBSNA) is an office automation and efficiency company that creates technology solutions tailored to clients’ needs. For over 10 years, UBSNA has offered the best service time in the tristate area, providing cost efficient document management and production solutions that encompass the entire document cycle. UBSNA has received the JD Powers Award for Excellence and often saves companies up to 15% on Multi-Function Products, Managed Print Services, Voice & Data, and Document Management Software. Headquartered in New York, NY, UBSNA is headed up by CEO Abe Thomas.

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Benefits of Managed Print Services


Maintaining and managing office printing can be a frustrating and time consuming experience. That’s why many businesses choose to use Managed Print Services (MPS) offered by their copier supplier. Managed Print Services save time spent on managing your business’s printing fleet, while also ensuring that you’re utilizing your printing resources in the most efficient way possible. The result is a healthy and efficient printing process that saves your business time and money.

Curious as to how Managed Print Services from UBSNA can benefit your business? Check out the 3 largest benefits of MPS below.

Consolidates Supplies (and Vendors)

Managed Print Services can help by creating conformity across the brands and types of printing equipment your business uses. Running similar machines helps reduce training costs, streamline supply ordering, and allows your machines to work together.

Reduces Printer Down-Time

Remote Email Diagnostics (RED) from UBSNA seamlessly gathers information from your printer fleet and allows us to identify opportunities to proactively maintain your fleet. RED also allows us to anticipate resource shortages and deliver supplies before you run out so your printers are always stocked and ready when you need them most.

Reduces Costs

The largest benefit to Managed Print Services is the cost savings that it provides. By analyzing your business’s printing processes, MPS can identify ways to optimize your printing environment and tailor it to the specific usage requirements of your business. This ensures that you’re not over-spending on equipment and supplies, and also reduces waste across your organization.

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Universal Business Solutions January 2017 Employee of the Month!

Sam Denahy Pic

Universal Business Solutions is proud to announce Sam Denahy as our January 2017 Employee of the Month!

Sam’s journey with Universal Business Solutions began three years ago when he came on board as an office assistant. As an office assistant, Sam directly supported the administrative and sales teams at UBSNA. Sam’s work ethic and dedication led him to be promoted to Executive Assistant, where he received cross-training on all UBSNA products and departments from UBSNA CEO, Mr. Abe Thomas. During the course of his role as Executive Assistant, Sam was given the opportunity to attend training at the Sharp technical school in Mahwah, New Jersey. After acing his exam at Sharp technical school, Sam moved on to the UBSNA service department, where he managed parts, supplies, and training on the various services UBSNA provides (VOIP Phones, Server/Desktop systems, Copiers, Printers & Scanners). Today, Sam is a dedicated field technician in the outer boroughs, Long Island and upstate NY territories of UBSNA.

Sam grew up in Nyack, New York and received his Bachelor’s Degree from SUNY Brockport. When asked what he liked most about working at UBSNA, he said, “I was given the opportunity to learn a lot.”

Thank you, Sam, for all that you do!

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4 Tips to Keeping your Office Copier Running Smoothly


For many businesses the copier is one of the most frequently used pieces of equipment in the office. When the business copier is not working properly, it can bring several departments across the company to a screeching halt. Ensuring that your copier is operating correctly is crucial to keeping your business running smoothly.

Having a reliable copier technician to conduct regular updates and maintenance on your business copier will help to ensure that you get the most out of your copier’s lifespan. In between scheduled maintenance visits, there are also some simple steps you can take to help keep your office copier running smoothly.

Use Quality Toner and Supplies

Using quality toner and replacement parts from the original manufacturer will help to ensure your copier is operating at its best.  Stay away from cheap toner refills and ask your copier technician which toner and parts will work best for your particular machine.

Store Paper Properly

It’s important to store your copier paper in a clean and dry place. This will help to prevent moisture and dust particles from getting into the copier.

Choose a Good Location

Your copier’s location within the office plays a large role in its ultimate lifespan. Avoid positioning your copier in areas with a heat or cooling vent in order to avoid exposing your machine to drastic fluctuations in temperature.

Keep the Lid Closed

Keeping your copier’s lid closed can help protect the inside of your copier from foreign particles, and also reduces wear and tear on the drum.

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Cloud-Based vs Self-Hosted Document Management Systems. Which Should you Choose?


Document Management Systems are changing the way businesses manage daily paperwork and workflow by allowing them to store virtually all of their paperwork and electronic files in one central location.  As more and more businesses pursue the efficiency and cost-savings associated with a “paperless office”, it’s no wonder that the demand for these powerful systems is increasing so drastically.

When evaluating a new Document Management System, you’ll be faced with several different options from several different service providers. One of the first questions to address when researching a new Document Management System for your business is whether you should use a cloud-based system or a self-hosted system. To help with this, Universal Business Solutions, NA (UBSNA) has compiled some of the most important differences between these two systems.

Self-Hosted Document Management Systems

Overview: With a self-hosted Document Management System all of the system software and hardware will be located at your business location on your company’s servers.


Supports Large Amounts of Data – For large enterprise companies who need to house extremely large amounts of data, a self-hosted Document Management System can be more efficient and cost-effective than a cloud-based solution.

Doesn’t Rely on an Internet Connection – Since self-hosted Document Management Systems are hosted on your company’s own server, you won’t lose access to your data in the event of an internet outage.

Better Data Security – A self-hosted solution will not transmit data over an internet connection, which makes them inherently more secure than a cloud-based solution (although most cloud-based solutions offer encryption services to protect against data loss).


Large Upfront Cost – Since self-hosted solutions require the system’s software and hardware to be installed in your office, the cost associated with setting up these systems can be prohibitive for many businesses.

Cannot be Accessed Remotely – Unlike a cloud-based solution, your self-hosted Document Management System can only be accessed from within your office. You will not be able to remotely access your documents on the go.

Maintenance and Upgrades – Setting up your own self-hosted Document Management System means that you will be solely responsible for the costs associated with system upgrades and maintenance.

Cloud-Based Document Management Systems

Overview: With a cloud-hosted Document Management System all of the system software and hardware is managed by a service provider and is accessed online from any location with an internet connection.


Low Upfront Costs – One of the biggest advantages to a cloud-based Document Management System is the low upfront cost. Since the software and hardware associated with the system will be managed by your service provider, you only pay a small fee per user.

Remote Access – A cloud-based solution allows your documents to be accessed from anywhere via an internet connection. Being able to access documents on the go is one of the largest benefits of cloud-based Document Management Systems.

No Hassle Maintenance and System Updates – Since your cloud-based Document Management System is managed by your service provider, you won’t be responsible for ongoing system maintenance and upgrades. You’ll always have access to the latest software and system upgrades.


Relies on an Internet Connection – While a cloud-based system can allow access to your documents from anywhere, it also makes it vulnerable to internet outages. If your business has an internet connectivity issue, you could temporarily lose access to your documents until internet connectivity is restored.

Storage Limits – While most small and medium-sized businesses won’t have an issue with storage limits, larger enterprise companies may find that the storage limits associated with cloud-based Document Management Systems are not sufficient.

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Support our Troops Through ‘Stockings for Soldiers’


Stockings For Soldiers  was founded to help improve the morale and welfare of members of the armed forces of the United States of America deployed in harm’s way.  They accomplish their mission by sending holiday stockings and filling them with special items for the troops.

UBSNA.SocksMany of the stockings that are sent are filled with items such as basic toiletries, comfort items from home (crosswords, snacks, etc.)  For many troops,  this gift may be all that they receive for the holidays. Stockings For Soldiers tries to send a “touch of home” as well as personal messages of support to remind our troops that we appreciate all they do for us and  to let them know that they have not been forgotten over the holidays.

Matthew S., the nephew of one of our sales staff at UBSNA, has taken on this “Stockings For Soldiers” project in his community – and we, as UBSNA are proud to be able to contribute to such a worthy cause.  Thank you, Matthew – and, of course, a huge thank you to all those who serve or have served in our military – as well as their families (who also make a huge sacrifice at the holidays).

UBSNA hopes to continue to find ways to contribute (through financial assistance, acts, services and so on) to the overall well being of our community.

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